TF2 Staff Manual (Everything you need to know!)

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Summary

Everything a staff members needs to know!
This guide was inspired and approved by @Lithium

Server Staff!

Moderator [xG:M]:
Watches the servers, makes sure there are no rules breakers, helps to keep the servers nice and controlled. Has the 5 main commands: mute, gag, slay, kick and ban. Can use !admin to see more usable commands.

There are also Probationary Moderators, which only have the essential commands. Probationary Moderator comes with a much stricter tolerance for following the rules/abuse.

Administrator [xG:A]:
Simply put, a more trusted moderator. Has all the same commands and responsibilities as a moderator does, but is the more experienced and trusted staff when compared to moderators. Has the 5 main commands: mute, gag, slay, kick and ban, along with several other commands that moderators do not have access to. Admins have also got the power to permanently ban someone from our servers. Can use !admin to see more usable commands.​

Server Leadership

Division Manager [xG: DM]:

Helps run the division outside the servers. While watching over the servers like moderators and admins do, they must also control the forums and teamspeak. Division managers decide if a person should be un-banned, promoted, demoted, etc. Has all the commands admins do and a few additional commands. Division Managers do not get access to all of the commands, however, certain commands are reserved for Division Managers and higher only, such as sm_map.

Division Leader [xG: DL]:
One of the more important positions of a division. A division leader does exactly what a division manager does, but has one main difference between each other. Division leaders have access to the servers. That means they can fix the servers, add plugins to the servers and do what they please to them.

Responsibilites and tasks of either of these positions may vary, communicating with each other makes it easier to fully cover all of the division's tasks outside of the servers.

Community Leadership

Community Manager:
This rank is higher than any division-specific rank. Typically, CM's will also have all the powers of a Division Leader, but are also involved in clan-wide decisions and changes
Co-Leader:
This is the highest rank in the clan, and are tasked with the management of the entire clan.


To see an updated staff roster, click here!​

Staff Expectations

Activity requirements
You should have a game activity time of 18 hours for the past two weeks.
However, if you answer a plentiful amount of call admins per day, we are willing to waive the required hours.
If you need to take time off, you need to post a thread and tag the current DLs & DMs OR message them on steam if it is a private matter.

Staff members must show respect when dealing with players
Although some people are incredibly hard to deal with, as a staff member you must treat others with respect.
Starting to disrespect rule-breakers or even harassing them will most likely result in a removal of your powers and possibly a ban.

Players should know why they were punished
When you punish a player, make sure to let them know why they were punished so they can improve.
Example: Person Y freekilled person X, you slay person Y and respawn person X. You need to tell person Y why they were slain. Something like "You were slain because you freekilled person X." works.

Staff should wear their tags when playing on the servers at all times
Going undercover is allowed, but do not stay undercover for long periods of time or when other staff members (wearing tags) are on. This should only be done if there are complaints or a calladmin request of a specific person breaking rules when no staff member is on. You obviously do not have to wear your tags when you're playing a different game or on different TF2 Servers, only if you play on xG servers.

Staff should remain unbiased and try to not show any favoritism
Staff should be something like a third unbiased opinion on things. Showing favoritism to certain players will result in a removal of your powers.

Staff shouldn't deal punishments based on the words of other players
Unless you saw an offender breaking rules yourself, you should not do anything about it.

Abuse and fun commands
Abusing your powers is forbidden.
Abusing is doing something for your own personal gain at the expense of the people in the server and doing things just because of your position.
This can include but is not limited to:
Banning people you hate for no reason at all
Killing people while in gosh/buddha mode
Slaying everyone in any server for no reason
Using any of your commands against random people that don't deserve it
Going against/breaking our own rules​

While we strictly prohibit negativly influencing a players game with your powers, there are a few commands that make the game a more fun experience for everyone.
In order to use these commands on everyone, you must start a vote that has to pass with at least 70% to make sure the majority of the server agrees with it.
Votes like these cannot include favoritism (i.e a vote that says "kick person Y").
Furthermore you should not be doing these votes too often.


How to make a proper punishment

Warn, then slay/mute (sometimes optional), then kick, then ban [WSKB]

When you get to the point where you have to ban them, make sure to use your common sense for how long the ban should last. Don't permanently ban a guy for mic spamming. Mute him and if he continues ban him for a few hours. However, using the WSKB approach isn't always required.
For certain situations you can instantly ban for situations like:
  • Abusing !calladmin (A day ban)
  • Majorly intending to troll the entire server (A day ban)
  • Hacking (Permanent)
  • Mass freekilling (Permanent CT ban)
  • Mass freekilling then leaving the game (Permanent)

Important:
Following protocol for punishments are important (Standard: Warn > Mute/Gag > Kick > Ban)! You should follow these steps as it is the best way to handle issues. However there is times that you can skip a few steps. For example: If a player is breaking multiple rules (ex: exploting and spamming), then you are able to jump to kicking the player from the server. If the user returns to the server and resumes doing what he was doing to get kicked for, then you should follow up with a ban.




hacking/cheating

You can only ban a hacker if either evidence (demos, screenshots of malicious activity, etc) is included and substantiated or two other admins agree with you.
If the evidence is substantiated or the two admins agree, it is a PERMANENT ban. ​

Server commands and more!

Refer to the following part of the guide if you forgot a certain command or if you are new!
The commands listed can be used by either putting ! in front of it, or a /. Using ! will make the command typed show up in chat, while the / will hide it.
EX. /mute or !mute. All of these commands can be accessed in the admin menu. ​

Chat messages

Staff has special commands available for chat to make communicating with people on the server easier.​

All Chat

Used to send a message to all players on the servers. Easy way to distinguish yourself from other players as a staff members.
To use it, type in normal chat "@" followed by your message.

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Private Chat

Used to send private messages to once certain user.
To use it, type in normal chat "@@" followed by the players name, and then the message.
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Admin Chat


Admin chat:
Used to communicate with the administration currently on the server. Can be used by both regular users and staff members.
Regular users will not see what others will type into this chat, but the staff members can. Can be used by typing @ at the beginning of your message and in team chat.
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Admin Menu

Usage: sm_admin
This brings up a menu where you can access most of the commands (ban, kick, teamswap, etc.). This is handy if you forget some of the commands, but most of the time it's easier to just use the commands in chat.
See here:
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Ban

Ban:
Ban is used to keep a user locked out of a server for a certain amount of time. The time of a ban is measured in minutes.
Usage: sm_ban [name] [time] [reason]
1 hour = 60 minutes
1 Day = 1440 minutes
1 Week = 10080 minutes
1 Month = 43829 minutes​

Teamban

Teamban is a jailbreak only rule, which bans a user from a team on the server.
Usage: sm_teamban [name] [time] [reason]

kick

Kick can be used to kick a specific person out of the server.
Usage: sm_kick "name" "reason"

Slay

Slay can be used to kill a certain user on the server. Make sure to tell the user why they were slayed.
Usage: sm_slay "user"

vote

Vote can be used to make a vote (quite obviously). It can just be a simple vote that's outcome doesn't affect anything or it could affect something. It could burn all, slay all, etc.
You can only have a maximum of 5 choices with vote.
Usage: sm_vote "question" "option 1" "option 2" etc...

who

Who can be used to figure out who is a staff member on the server.
sm_who "user" -> See if a specific person has staff/donator powers
sm_who --> See if any staff member or donator is online

stealth

Will make you Invisible to anyone on the server.
Usage: sm_stealth

how to get staff

There are two ways to get staff.
You can either earn it or you can create a moderator application here.
Earing staff: Basically higher ups pick you.
They will take you into consideration if they see you a lot on the servers and consider you mature enough.

Moderator Applications:
To submit a moderator application, click here.
However, you should read through these guidelines first.

Both of these ways require you to be active on teamspeak, the forums and TF2. You will be required to be mature enough to handle a position of power.