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I kinda agree with you, but he may have actually tried to reach out to his fellow Higher-ups and they responded the same way as his example in his OP... They didn't... On the topic of whether or not the rest of the community should be involved... Yeah, kinda. The entire (short) time I was a DM, barely anyone messaged me with concerns or issues. That's because the communication issue isn't alone a Higher-up problem, but a staff problem in general. I can't tell you how many times a staff member has said there's a new rule in existence and Admin/DM/DL ___ told them about it, and it ended up not being true. However, there have been times where it was true and rather than making it publicly and easily known, they just told a couple of people they're buddies with. Like what @Chrono said, groups use their own Discord/other means of communication, and that severely limits the actual audience of their message. Imagine if the Higher-ups formed a new rule, and instead of letting everybody know via the forum news, or Discord announcement channel, they just posted it on their Steam profile. Now, I agree that the Higher-ups need to improve on communication, but honestly, all staff members do too. As someone who deals with Supervisors and Employees who don't know how to properly communicate on a daily basis at work, it blows. DMs/DLs are outnumbered by staff and regular players quite a bit, so they can't be expected to get involved with everyone's issues, but they at least need to be approachable and available enough so that staff can feel like they can openly talk to them (and other staff members) about potential issues and concerns. I do have to say that I appreciate the way @Elcark handled this. Rather than making a stepping down thread (if he does decide to step down that is) where he just complains and childishly says "You all suck, I've always hated all of you, go die", like has been the trend recently... He made a thread saying he enjoys his position but feels that a ton of improvement needs to take place and feels like he wouldn't be able to stay in his current position if things remain as they are. All in all, the TF2 Higher-ups need a kick in the butt to have better response times and all TF2 staff in general needs a reminder to keep the lines of communication open constantly.

It does though. Transparency helps the community out a lot in most cases. Especially issues like this. And like Aegean said, don't word your opinion so aggressively. Anywho.. I personally feel as people who become staff (mainly higher-ups), should take a portion of their time and dedicate it to bettering the division. Obviously people have lives outside of xG and sometimes it's hard to do their part. That is more than fine, but there should be no reason not to see things on the forums/discord. If the forums are down, maybe set-up a channel for higher-ups on discord to talk as a back up? Take initiative to do these things. Lets also not forget the age we live in. We can take things on the go, like using your phone if you're in town to reply to something or checking the forums/discord. Sidenote: I do notice that Virr helps out a lot with the divisions, and that's not entirely bad. The CLs should always stick their nose into things and help out when needed. Aeagan helps out with issues as well. Maybe not as many server issues (that I've personally seen), but personally issues that players have with the division. Obviously Rhodo does his own thing, and has been working on bettering the forums. So other TF2 DLs take that as a nudge forward? Try to make sure your thoughts and work gets noticed. Then everyone is happy!

In-Game Name ABlueSkittle123 Division Team Fortress 2 Previous Member No Identity STEAM_0:0:213756079 Previously Banned No Time Active on Servers 4 days Reason for Joining Reccomened by staff. Quite active on servers. I do enjoy everyone on the server and I belive that everyone here is awesome!

+1, is very active on surf and never had any problems with him, is very respectable to everybody on the server and helps people out with a bunch of different things. Would represent the community very well! A:8 M:9

Ok I shall propose an idea to you. Instead of making this forum post calling out the higher ups to the whole community, maybe call in a meeting or something or just say something to them when you catch them online. I can see you took time and effort into making this post, but this post doesn't affect most of our lives. Im not saying I disagree with what you are saying, but maybe bring this matter to the higher ups and not the whole community. (inb4 massive hate spam for an opinion)

I think you're kind of dumb smh