I'm pretty sure its fine if someone does !calladmin when a staff member is on because it doesn't send the message to the bot(At least thats my opinion). Unless they're actually abusing it to troll or something then, of course, you're going to have to punish the person doing that. Also if someone were to report a member then you should still take it seriously as a regular report, being in-game or just recieving the report from the bot because there have been those cases where a xg member would actually hack. +1 for unban.