So I just read your whole post, and I have a few comments.
1. I appreciate you actually taking the time to laying out your thoughts like this, it not only shows you care, but you're also trying to improve xG which is where your frustration comes from so I honestly want to say thank you for that.
2. Higher ups having their own stuff to deal with always comes at the price of xG. I think some of it comes from it school, waiting for the forums to be fully functional, and of course complacency which I don't think anyone is fully innocent of (including me) aside from Virr and Rhodo. I think keeping communication active is key as a higherup, and if you can't be reached or participate in important discussion based on your area, you should at least have a valid reasoning for it. Not communicating or responding to messages isn't right.
3. The higher ups need to make themselves stand out more. This can be in terms of communicating with the community more on forums and discord as it's already a given that they play on their servers. Just talk to your community, share ideas, ask questions etc.
All in all a good post, and definitely something for us to improve on as a whole in xG
